Refund ＆ Return Policy
Please read the following carefully to understand our return and refund policy for all electric scooters sold on www.kukirin.se.
(Note: Retain the original packaging box; do not damage the packaging box for future returns)
For Product Defects: Kukirin will make every effort to serve you and provide technical support to resolve simple issues. Kukirin will also provide necessary replacement parts and cover all repair costs associated with damage.
To be eligible for a return, your item must be in the same condition as when you received it, unworn, unused, or with mileage on the electric scooter odometer less than five kilometers (3 miles), showing no signs of odor, dirt, dust, etc., and must include all items inside the packaging box (charger, keys, tools, pump gift, etc.) and the original packaging. You will also need the receipt or proof of purchase.
1. Order Cancellation
1.1 Before Shipping:
Electric Scooter Orders: If you cancel an electric scooter order within our shipping period after placing the order but before we ship it, no fees will be charged.
If a cancellation request is made after shipping, or if you refuse delivery, the order cannot be intercepted. The parcel will be returned to us, and the purchase price will be refunded to your original payment method, minus the actual return shipping fee based on our official return rate table.
If a customer orders the wrong model and wishes to place a new order, no fees will be charged for the second order (the standard return shipping fee will still apply to the original shipped order).
Days Supported for Order Cancellation: Consumers can request to cancel their order within 2 days after placing it through our website.
We typically process and ship orders within 1 day after the order is placed. If a consumer initiates a cancellation request before the order is shipped and within the specified cancellation period, the order will be canceled without incurring any charges.
Please note that once the order has been shipped, cancellation requests cannot be accepted, and consumers will need to follow our return policy for any returns.
(2) Accessory Orders: If the consumer initiates an application before shipment and within 1 day of the cancellation period specified on the website, we will allow the order to be cancelled.
1.2 After Shipping
If you request to cancel an order after it has been shipped, you can choose one of the following return methods:
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Option A: Use our prepaid return label. You will be required to pay a return shipping fee based on our official return rate table (the fee varies by destination country and product weight, starting from approximately €98.77). This amount will be deducted from your final refund.
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Option B: Arrange the return by yourself. If you arrange the return independently and have received confirmation from Kukirin's customer service team, no return shipping fee will be deducted from your refund. However, the customer is responsible for paying the courier directly and ensuring the safe transportation and successful return of the goods. The customer must choose a shipping service with signature confirmation, and we strongly recommend adding additional shipping insurance. Kukirin is not responsible for any damage, loss, or other events related to goods arranged by the customer.
Return shipping fees for standard parcels Destination Abbreviation Accessory Shipping (Base postage + shipping fee + fuel surcharge + handling fee + labeling fee) = Postage for core models Accessory Shipping
(1-10 Kg)
Main Model Shipping
(10.1-31.5 Kg)
Main Model Shipping
(31.5-40 Kg,
incl. overweight/oversize)
Main Model Shipping
(40-50 Kg,
incl. overweight/oversize)
Main Model Shipping
(50-80 Kg,
incl. overweight/oversize)
Austria AT 70.29 € 92.05 € 164.51 € 296.14 € 598.49 € Belgium BE 64.06 € 75.43 € 147.89 € 279.52 € 581.87 € Poland PL 66.24 € 81.16 € 153.62 € 285.25 € 587.60 € Bulgaria BG 74.36 € 98.77 € 171.24 € 302.86 € 605.21 € Croatia HR 74.36 € 98.77 € 171.24 € 302.86 € 605.21 € Czech CZ 66.24 € 81.16 € 153.62 € 285.25 € 587.60 € Denmark DK 66.24 € 81.16 € 153.62 € 285.25 € 587.60 € Estonia EE 74.36 € 98.77 € 171.24 € 302.86 € 605.21 € Finland FI 74.36 € 98.77 € 171.24 € 302.86 € 605.21 € France FR 63.00 € 73.98 € 146.44 € 278.07 € 580.42 € Germany 6 DE 64.06 € 75.43 € 147.89 € 279.52 € 581.87 € Greece GR 84.58 € 150.67 € 223.13 € 354.76 € 657.11 € Netherlands NL 64.06 € 75.43 € 147.89 € 279.52 € 581.87 € Hungary HU 66.24 € 81.16 € 153.62 € 285.25 € 587.60 € Ireland IE 74.36 € 98.77 € 171.24 € 302.86 € 605.21 € Italy 9 IT 66.24 € 81.16 € 153.62 € 285.25 € 587.60 € Latvia LV 74.36 € 98.77 € 171.24 € 302.86 € 605.21 € Lithuania LT 74.36 € 98.77 € 171.24 € 302.86 € 605.21 € Luxembourg LU 64.06 € 75.43 € 147.89 € 279.52 € 581.87 € Portugal PT 66.24 € 81.16 € 153.62 € 285.25 € 587.60 € Romania RO 74.36 € 98.77 € 171.24 € 302.86 € 605.21 € Slovakia SK 66.24 € 81.16 € 153.62 € 285.25 € 587.60 € Slovenia SI 74.36 € 98.77 € 171.24 € 302.86 € 605.21 € Spain 5 ES 66.24 € 81.16 € 153.62 € 285.25 € 587.60 € Sweden SE 74.36 € 98.77 € 171.24 € 302.86 € 605.21 € UK & Northern Ireland 8 GB 70.29 € 92.05 € 164.51 € 296.14 € 598.49 €
1.3 Return Process & Fees (For non-quality issues)
For returns due to non-quality issues, the return shipping fee policy is as follows:
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Using Kukirin's Return Label: A return shipping fee will apply according to our official return rate table. The exact fee depends on the destination country and the product's gross weight/dimensions. This cost will be deducted from your final refund.
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Self-Arranged Return: If you choose to ship the item back using your own courier, Kukirin will not deduct any return shipping fee from your refund. You will only pay the shipping cost directly to your chosen courier.
Please do not ship your e-scooter back to our warehouse without prior authorization. You must first contact us via email to receive approval and the correct return shipping address.
Note: Customers need to email Kukirin's customer service team to cancel any orders. Once the cancellation request is approved, Kukirin will send a cancellation notification email to the customer. Customers should not send return parcels to Kukirin without receiving this notification. Kukirin will reject all parcels that do not arrive on time, and the customer will be responsible for any related costs or losses.
2. Returns
2.1. Return Period & Conditions
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You may request a product exchange or return within 14 days of receiving the product for non-quality-related issues.
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The returned item must be in pristine, resalable condition. This includes:
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The product itself, all accessories, the original packaging, and all accompanying labels and tags must be complete and undamaged.
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The product's appearance must be free from any marks or damage.
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Important Note: The presence of damage or dirt on the tires, footboard, or stem will render the item non-resalable.
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2.2
Return Process & Fees
- For returns due to non-quality issues, the return shipping fee will be charged based on the weight of the e-scooter.
- Please do not ship your e-scooter back to our warehouse without prior authorization. You must first contact us via email to receive approval and the correct return shipping address.
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Process:
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Contact us at info@kukirin.se to request a return and obtain the return address.
- Once approved via email, if the customer uses the return label provided by Kukirin, the return shipping fee (calculated according to the weight of the e-scooter) will be deducted from the order amount.
- If the customer wishes to return the parcel by themselves, please contact us in advance. The customer will pay the shipping cost directly to their chosen courier. Returns sent back without prior contact will not be eligible for a refund.
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2.3. Refund Details
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For returns that meet all conditions (undamaged product, complete packaging), we will refund the full product price (minus the applicable return shipping fee based on our rate table).
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If the product is deemed non-resalable due to issues such as dirt or damage on the tires, footboard, or stem, you will receive a refund of only 50% of the product's cost.
3. Shipping Damage and Issues
Customers may refuse the parcel due to severe shipping damage (affecting the functional use, causing severe deformation of the main structure of the product, or affecting its normal functions in any way) and file a lawsuit against the shipping company. Please contact us at info@kukirin.se and provide photo or video evidence to resolve lost and severely damaged parts or other quality-related issues. For product defects, we Kukirin will make every effort to serve you and provide technical support to resolve simple issues. Kukirin will also provide necessary replacement parts and cover all repair costs associated with damage.
Photos and/or videos are required as evidence to better understand the problem and effectively resolve the issue.
Note: The following situations will be considered minor and not applicable to the free exchange or refund policy: minor damage to the outer packaging.
(1) Minor scratches or paint peeling on the product.
(2) Bendable parts bent due to transportation.
(3) Replaceable scooter parts on the handlebars.
(4) Damage to parts or consumables after a certain period of use.
4. Damaged on arrival handling clause
After receiving the product, if the customer finds that the product is damaged or faulty, he/she should provide us with feedback by email within 7 days from the date of receipt of the product and provide relevant supporting materials. We will verify and handle it as soon as possible after receiving the customer's feedback and supporting materials. If it is confirmed that the product is damaged or faulty, Party A will replace it free of charge or refund the full amount and bear all logistics costs. If the customer submits feedback on product damage or fault more than 7 days later, it will not be considered as damaged on arrival and will be handled in accordance with the normal after-sales quality problem handling process. The time is calculated as 7 days from the actual delivery of logistics information.
Note: We work with each scooter shop to have their own return policy and procedures. We do not accept returns for items purchased from scooter shops. Please contact the purchase location to discuss their return policy.
5. Fees and Non-Refundable Items
Fees:
If the scooter has already been shipped from the warehouse, the customer will be responsible for paying the applicable return shipping fee based on our official rate table. If the returned goods' packaging does not meet specifications and incur additional shipping costs, the customer will be responsible for these expenses.
Non-refundable items:
(1) Replacement parts and all accessories.
(2) Damage caused by human factors.
(3) Special orders.
(4) Used items unless damaged/faulty in extreme circumstances
(5) Gift cards and giveaways.
Note: Some refunds may take longer to process than others. If you have not received your refund, please contact us at info@kukirin.se.